Cost analysis
Manual invoice handling for a single restaurant guest
Letting a corporate guest pay via traditional paper or PDF invoice sometimes looks like a simple courtesy, but behind the scenes it triggers a heavy administrative machine. This process burdens both the waitstaff in the dining room and the back office, creating large hidden costs. Below is a breakdown of time and real cost based on an internal hourly cost of SEK 450 for administrative work and SEK 300 for waitstaff.
1. Labour cost in the dining room at the time of the visit
When the guest asks to pay by invoice the waitstaff can't just run a card and close the table. Staff have to fetch forms or go to the head-waiter's station to manually write down the guest's company details, delivery address, reference number and verify the organisation number against ID. This takes 10 minutes on average, which corresponds to a direct labour cost of SEK 50. On top of that comes stress in the operation that steals focus from other paying guests.
2. Labour cost in the back office after the visit
The real time drain happens in the office in the days after the visit. The finance staff must complete the following steps to handle the single transaction:
- First a manual credit check is run via a credit reference service to make sure the guest's company has no payment remarks. This takes around 5 minutes and carries a pure system cost of about SEK 20 for the credit report.
- Next the invoice has to be created manually in the restaurant's accounting software. Items, food, alcohol and correct VAT rates have to be keyed in and reconciled against the POS records. This takes around 15 minutes.
- After sending, the receivables ledger has to be monitored. When payment finally arrives it has to be matched against the bank feed and cleared in the ledger, which takes around 5 minutes.
Total time in the office adds up to 25 minutes, which yields a labour cost of SEK 187.50.
3. Cost of lost liquidity and interest
When a guest pays by card, the restaurant has the money on the account the next banking day. On an invoice, standard payment terms are 30 days. During that time the restaurant acts as a bank for the guest's company. For a bill of SEK 5,000 that means tied-up liquidity that weighs on the restaurant's cash flow.
4. Cost of reminders and unpaid invoices (credit risk)
On average every tenth corporate invoice requires a manual reminder or phone call because the due date has passed. Sending reminders, handling interest invoicing or in the worst case referring the matter to debt collection consumes another 15 to 30 minutes when it happens. Spreading this out and the risk of genuine customer losses per invoice adds a statistical risk cost of about SEK 50 per issued invoice.
Total cost per invoice guest
- Direct time in the dining room:
- 10 minutes (SEK 50)
- Credit check and system cost:
- 5 minutes (SEK 20)
- Invoicing and administration:
- 15 minutes (SEK 112.50)
- Reconciliation in ledger and bank:
- 5 minutes (SEK 37.50)
- Distributed risk cost (reminder/collection):
- SEK 50
- Total real cost:
- SEK 270
If a business dinner totals SEK 3,000 the administration eats up nearly 10 percent of the bill's total value. It's this heavy, hidden cost that makes almost every restaurant refuse invoice customers today, and it's exactly this cost that Maîtres Pay erases completely from day one.