Questions and answers about Maîtres Pay
Short answers on how Maîtres Pay works for companies, restaurants, hotels and employees.
General
- What is Maîtres Pay?
- Maîtres Pay is a company payment platform for restaurants and hotels. Employees pay by company invoice. Bas provides one invoice per visit; Premier provides monthly consolidated invoicing and accounting API integration with automatic posting.
- Who runs Maîtres Pay?
- Maîtres Pay is run by Maîtres AB in Stockholm, the same company behind the Maîtres app.
- What does Maîtres Pay cost?
- Companies start on Bas: SEK 49 per invoice + 1.5%, one invoice per visit and 20 days net. Premier costs SEK 299/month including 3 active users, SEK 39 per extra active user and a volume-based fee. Fees exclude VAT; 25% VAT is added. Restaurant and hotel pricing is separate from company plans; contact us for venue terms.
Companies
- How does our company get started?
- Register the company on pay.maitres.com. The signatory signs with BankID and we run a credit check. If you are not a signatory, you can send a manual application that we review.
- How does the consolidated invoice work?
- With Premier, the month’s visits are consolidated into one invoice with receipts, correct VAT and hospitality documentation. Bas provides one invoice per visit.
- How are purpose and attendees captured?
- The employee fills in purpose and attendees on the receipt in the Maîtres app or in Maîtres Pay. With Premier, reminders are sent when details are missing.
- Can employees pay a private share themselves?
- Yes. With the Emergency Brake (Nödbromsen) the employee marks the items to be paid via payroll deduction. It shows on the invoice and in the payroll records. The Emergency Brake is part of Premier and is switched on by the company administrator.
- How do Bas and Premier differ?
- All companies start on Bas and can upgrade to Premier. One invoice per visit, 20 days net. Monthly consolidated invoicing, Nödbromsen, automatic email reminders, and accounting API integration with automatic posting.
- How are active users and pricing tiers determined?
- Active user = at least one transaction in the last 90 days. 1 free zero-transaction month per year. The rate applies to the entire month’s volume. Move up a tier immediately; move down after 3 months with a lower average and 30 days’ notice. New customers start in tier 1 and are reclassified after 3 months. Rolling 12-month volume: up to SEK 180,000: 1.2%; SEK 180,001–SEK 720,000: 1%; from SEK 720,001: 0.8%. The same rate applies with or without an API integration. The rate applies to the entire month’s volume.
- What introductory and Launch Partner offers are available?
- For everyone activating Premier up to and including 1 June 2027: November 2026 free; December 2026–January 2027 50% off fixed fees; February–May 2027 10% off everything. Full price from June 2027. The first 20 new Premier customers from 1 November 2026 receive 20% off everything for 12 months. Discounts do not stack; the highest discount applies to each fee component.
- What are the agreement and cancellation terms?
- POC 1 November 2026–31 January 2027: no lock-in, 14 days’ notice. From 1 February 2027: 12-month term, 3 months’ notice and automatic renewal.
Restaurants and hotels
- Do we take any credit risk?
- No. Maîtres carries the credit risk on the company invoice and pays you out.
- Do we need new hardware?
- No. Maîtres connects to your existing POS or hotel system.
- How do we join?
- Register the restaurant or hotel on pay.maitres.com, or book a walkthrough and we'll help you.
Employees
- How do I pay by company invoice?
- Download the Maîtres app and choose the company invoice as payment method once your company has linked you. You can also give your Maîtres ID directly to the restaurant.
- Where do I find my Maîtres ID?
- In the Maîtres app, at the top under My Maîtres.
- Do I have to verify with BankID?
- Yes. The first time you sign in to Maîtres Pay you verify with BankID, and your personal identity number is locked in your profile.