Grow occupancy withbusiness travellers on invoice

Connect your hotel's PMS to Maîtres Pay and become the obvious choice for the region's larger companies on business trips and conferences. The reception no longer has to handle company details, invoice addresses or guarantee setup. The guest checks in with their Maîtres ID, you run the stay as usual and we handle all invoicing with guaranteed weekly payouts to you.

Connect hotel

Open the door to invoice customers without credit risk or administration

By activating Maîtres Pay, a completely new and previously untapped market opens up for the hotel. It's about the opportunity to receive all companies and private guests who want to pay their stays via invoice. Market research shows that as many as seven out of ten business travellers prefer to have their hotel nights, conferences and add-ons paid via invoice. Despite this enormous demand, almost every hotel today declines these customers because of the administrative hassle, the wasted time in the back office and above all the significant credit risk.

With Maîtres Pay the hotel can now offer every corporate guest payment via invoice without lifting a finger. The system handles the entire flow on its own – from PMS integration to final debiting of room charges and F&B. The single biggest value for the hotel is that Maîtres Pay takes on the whole credit risk. If a corporate guest doesn't pay their invoice, none of that hits the hotel. You have full flexibility and choose in your own settings how you want the money paid out to your bank account, with pre-built options for payout after three, ten or thirty days.

With this, the hotel's administrative costs disappear completely. In the back office all work with running credit checks on new companies, manual invoice generation, time-consuming ledger follow-up and management of reminders and demands is erased. At the same time the reception is fully relieved from the heavy admin work traditional invoice customers require at check-out. Reception simply closes the folio against the app in one second, which lets them focus entirely on the guest experience in the lobby.

Cost analysis

Manual invoice handling for a single hotel stay

Letting a corporate guest pay via traditional paper or PDF invoice sometimes looks like a simple courtesy, but behind the scenes it triggers a heavy administrative machine. This process burdens both the reception staff and the back office, creating large hidden costs. Below is a breakdown of time and real cost based on an internal hourly cost of SEK 450 for administrative work and SEK 300 for reception staff.

1. Labour cost at reception during check-out

When the guest asks to pay by invoice, the receptionist can't just run a card and wish them a safe trip home. Staff have to fetch forms or go into the back office to manually write down the guest's company details, delivery address, reference number and verify the organisation number against ID. This takes 12 minutes on average, which corresponds to a direct labour cost of SEK 60. On top of that comes stress in the lobby that steals focus from the next arriving guest.

2. Labour cost in the back office after the stay

The real time drain happens in the office in the days after check-out. The finance staff must complete the following steps to handle the single transaction:

First a manual credit check is run via a credit reference service to make sure the guest's company has no payment remarks. This takes around 5 minutes and carries a pure system cost of about SEK 20 for the credit report.
Next the invoice has to be created manually in the hotel's accounting software. Room charges, F&B, spa, conference and the correct VAT rates have to be keyed in and reconciled against the PMS records. This takes around 18 minutes.
After sending, the receivables ledger has to be monitored. When payment finally arrives it has to be matched against the bank feed and cleared in the ledger, which takes around 5 minutes.

Total time in the office adds up to 28 minutes, which yields a labour cost of SEK 210.

3. Cost of lost liquidity and interest

When a guest pays by card, the hotel has the money on the account the next banking day. On an invoice, standard payment terms are 30 days. During that time the hotel acts as a bank for the guest's company. For a stay of SEK 8,000 that means tied-up liquidity that weighs on the hotel's cash flow.

4. Cost of reminders and unpaid invoices (credit risk)

On average every tenth corporate invoice requires a manual reminder or phone call because the due date has passed. Sending reminders, handling interest invoicing or in the worst case referring the matter to debt collection consumes another 15 to 30 minutes when it happens. Spreading this out and the risk of genuine customer losses per invoice adds a statistical risk cost of about SEK 65 per issued invoice.

Total cost per invoice guest

Direct time at reception:: 12 minutes (SEK 60)
Credit check and system cost:: 5 minutes (SEK 20)
Invoicing and administration:: 18 minutes (SEK 135)
Reconciliation in ledger and bank:: 5 minutes (SEK 37.50)
Distributed risk cost (reminder/collection):: SEK 65
Total real cost:: SEK 317

If a corporate stay totals SEK 8,000 the administration eats up nearly 4 percent of the bill's total value. It's this heavy, hidden cost that makes almost every hotel refuse invoice customers today, and it's exactly this cost that Maîtres Pay erases completely from day one.

Frequently asked questions – Hotel connection

How does this grow the hotel's revenue and occupancy?

Business travellers are the hotel industry's most profitable segment. They book midweek when the leisure market is soft, spend 42% more per night and typically add conference, spa or F&B on property. By offering direct invoicing without credit risk you make it extremely easy for the region's companies to place their business trips and kick-offs with you.

Does it require new hardware or extra training for reception?

No, no new hardware or integration you have to build yourself. Our software connects directly to your PMS (Opera, Mews, Protel, Sihot). Reception simply closes the stay as usual under the payment method "Maîtres Pay". The rest is handled automatically.